Charity-appropriate pricing
Finding support is always free, and so is your directory listing. Paid tiers fund the platform and cover the back-office tools.
30-day free trial on all paid tiers · 15% off with annual billing
£499/year with annual billing (save 15%)
For small organisations moving off spreadsheets.
Under 5 staff
- ✓2 users
- ✓500 people records
- ✓Programme and session tracking
- ✓Enhanced directory listing
- ✓30-day free trial
£1,009/year with annual billing (save 15%)
For teams that send and receive referrals and report to funders.
5 to 20 staff
- ✓10 users
- ✓Unlimited people records
- ✓Referral module
- ✓Analytics dashboard
- ✓Optional £500 guided onboarding
- ✓30-day free trial
£2,029/year with annual billing (save 15%)
For multi-programme organisations with complex reporting.
Over 20 staff
- ✓Unlimited users
- ✓Multi-programme management
- ✓Funder-ready reports
- ✓API access
- ✓Optional £500 guided onboarding
- ✓30-day free trial
The full Growth tier, funded through the Senedd / WCVA grant scheme and cross-subsidised by paid tiers.
High-need organisations
- ✓Everything in Growth
- ✓Funded place, subject to application
- ✓Priority onboarding support
Just want to be found? A basic listing in the public directory is free forever, no tier needed. List your organisation
Why this pricing
Why these prices?
Generic case-management tools charge £65 or more per user per month, so a five-person charity pays over £300 a month. Edau is priced per organisation, not per user, at levels a Welsh community organisation can actually budget for.
Why isn't everything free?
The public directory is free and always will be. Subscriptions from organisations that can afford them keep it that way, and cross-subsidise the grant-funded tier for organisations that can't.
What if we can't afford a paid tier?
Your basic directory listing stays free forever, and you can apply for the grant-funded tier, which gives you the full Growth feature set at no cost through the Senedd / WCVA scheme.
Common questions
Is finding support really free for the public?
Always. Pricing only applies to organisations using the Edau OS tools. Anyone searching for help pays nothing and needs no account.
Is my directory listing free?
Yes. Every Cardiff organisation gets a free public listing. Paid tiers add the back-office tools: people records, referrals, outcomes and reporting.
Can I cancel at any time?
Yes. Cancel at any time with no penalty. Your public listing stays live for free.
Is there a contract or minimum term?
No contract. Monthly plans renew each month. Annual plans are billed once per year with a 15% discount.
How do I pay?
Paid tiers are onboarding now. Start your free trial and we'll set up invoicing with you directly; card payment is coming as paid tiers roll out. You won't be charged anything without agreeing it first.
What does onboarding include?
The optional £500 onboarding package (Growth and Organisation tiers) covers data migration from your spreadsheets, workspace setup, and a training session for your team.